General terms and conditions for booking and reservation
Dear Guest, Thank you again for your booking or reservation request. Attached are important information and general terms and conditions for our apartments, these apply regardless of any additional booking conditions for bookings via portals such as FeWo-direkt.de or Booking.com. Individual agreements that deviate can be found directly in your booking confirmation issued by us.
Deposit
Deposit is due immediately and is part of the reservation. This is in the event that you cause damage to the property and/or the apartment including the furnishings. If your private or company liability insurance takes over, you will also be reimbursed or provided that no damage is caused. The deposit will be paid out after departure, after our staff has inspected the apartment and reported it to our administration office. Payments are usually made once a week and within about 14 days. Payment via portals such as FeWo-direkt.de or Booking.com can also take longer. The prerequisite for payment is that we have the bank details for the refund.
Booking fee and binding booking
As soon as you have received a booking offer from us, you must accept it by transferring the full amount or charging portals such as FeWo-direkt.de or Booking.com the costs via your credit card. The apartment is only bindingly reserved after receipt of the booking fee or confirmation of the portals! Reference is hereby made again to a possible rental of the apartment in the meantime, if the booking offer is not accepted within 48 hours, since for economic reasons we cannot hold back any apartments without accepting the booking request.
Bookings via portals such as FeWo-direkt.de, Airbnb, HRS or Booking.com
When booking through third parties, we expressly refer to the terms and conditions of the operating portals and that they are responsible for offers, as well as cancellations or refunds. We also make our apartments available to various portals. The prices depend on the portals and offers of the providers. These may also have their own cancellation conditions or acceptance periods for bookings. At this point we would also like to point out that bookings made via third parties may incur processing fees over which we have no influence. Furthermore, the payment of the booking fee (minus the costs of the portals) to us sometimes only takes place months later and usually only in the month after your departure. Refunds or cancellations are therefore not possible through us! Please contact the portals here.
Booking extras
You can book extra services for our apartments. The rental offer usually includes bed linen and towels. For longer stays of several weeks, the towels are changed weekly by arrangement. You can also book extra beds for babies from 0 to 3 years or ask for a high chair. We also offer bicycle sheds, parking spaces or our own mailbox for your daily mail. It is possible to book pets, please always discuss this with us. Fees may be due for extras, which are not always billed via the portals, but you can find them in our booking confirmation. Extras booked via portals cannot be canceled for technical reasons.
Booking Change Vouchers
We reserve the right to charge a processing fee for changing a booking or converting it into a voucher, as costs arise from the rewriting of booking plans, cleaning plans and hourly calculations by the accounting office. The fee is at least €25. Vouchers have a limitation period of three years, in which they must be redeemed unless otherwise agreed. Cancellation of booking - no show If you are unable to arrive, we ask that you notify us in good time in order to find the best possible solution. If you cancel up to 30 days in advance, we may still have the opportunity to reallocate the apartment. Please keep in mind that every vacancy causes costs and this "booking change" can sometimes involve considerable effort if portals or third parties were involved in the booking. The cancellation conditions depend on the respective portals or in the case of direct bookings, unless otherwise agreed, as follows: Reimbursement of the booking fee up to three months before arrival 70%, up to two months before arrival 50%, up to one month before arrival 25%. If necessary, the conversion into a travel voucher is possible as a gesture of goodwill. If you do not show up, we reserve the right to withhold the full amount for the lost rental opportunities and expenses.
Corona and other unforeseeable things
Due to the current situation, we would like to point out the following again. We have designed the "Check In" and "Check Out" to be completely contactless in order to minimize the risk of infection. In addition, all apartments are thoroughly cleaned and disinfected. Paying with cash on site or leaving the deposit is no longer possible because we have closed the reception. We recommend that you insure your trips in general by taking out travel cancellation insurance. If you are unable to travel due to personal illness or something unforeseeable, you are protected from the financial consequences, even if you have to leave your holiday earlier. As a company, we have monthly costs from employees, from managing the apartments and also from tax obligations. Therefore, we do not see ourselves in a position or obligation to cancel bookings free of charge or to rebook several times, as this is often associated with high losses and costs in addition to the time required.
Conclusion & Provisions
The well-being and satisfaction of our guests is important to us. Therefore, we always try to respond to requests or suggestions for improvement. However, please understand that we cannot always take everything to heart or that implementation also depends on economic factors. We invest in our properties and apartments every year in order to continue to improve them and keep them in good condition. Of course, we also depend on you for this. We therefore ask you to treat the facility with care and to inform us of any minor defects upon your departure or, if they are larger, to report them immediately. This is the only way we can respond to it. Should you ever break something, we also ask for honest information so that subsequent guests can get a replacement or arrange for repairs. If you are not satisfied, we ask for direct feedback so that we can improve or remedy the situation if possible. We and our employees are only human and can overlook or forget something. We thank you for your trust and your booking and wish you a pleasant stay! See you soon in Bautzen, your team from "Alte Bäckerei Bautzen".
